While we don’t spend our days focused on what awards or honors we might be qualifying for, it is always a pleasant reminder that what we do in the lives of our residents matters when an external organization like CMS chooses to recognize us with a 5 star rating!
The CMS 5 Star Quality Rating System is a nationally recognized standard against which to assess nursing facilities.
Star rating reflects a nursing facility’s quality status for the past 12-15 month period.
5 Stars represents the top 10% of nursing facilities within the state.
Chateau Center is proud to announce that they are the recipient of Pinnacle Quality Insight’s 2015 Customer Experience AwardsTM. Qualifying for the award in the category of Professional Therapy Services, Chateau Center displays a continued dedication to providing Best in Class senior healthcare services.
Our team describes receiving the award as an honor, stating that
It is a public recognition of our internal drive for excellence in our field.
Throughout its year history of serving the community, Chateau Center has placed a strong emphasis on ensuring that the individual needs of every resident are met. Every month, Chateau Center has gathered its real-time survey results in order to gain a better understanding of the resident’s needs and make improvements when necessary.
By qualifying for the Pinnacle Customer Experience Award™, Chateau Center has satisfied the rigorous demand of scoring in the top 15% of the nation across a 12-month average. Clients have the opportunity to achieve this Best in Class distinction on a monthly basis in many categories designed to accurately reflect each resident’s experience.
A customer satisfaction measurement firm with over 15 years of experience in long-term healthcare, Pinnacle conducts over 100,000 surveys a year and has worked with over 1,100 clients in 47 states, Canada and Puerto Rico.